This Privacy Policy explains how Guardians Lighthouse, LLC ("we," "us") collects, uses, discloses, and protects information when you use our Platform. By using the Platform, you agree to this Policy.
1. Information We Collect
Information you provide
- Account data: name or display name, email address, password.
- Provider listings: practice name, specialty, address, phone, website, bio, and other listing details submitted by providers.
- Reviews and content: ratings, written reviews, and other user submissions.
- Communications: messages you send to us through support, email, or forms.
Information collected automatically
- Usage data: pages viewed, searches, clicks, referring URLs, timestamps.
- Device data: IP address, browser type, operating system, device identifiers.
- Cookies and similar technologies (see Section 5).
Information from third parties
- Payment processor (Stripe): billing status, subscription state, and limited card metadata (last 4 digits, expiration). Full card numbers are handled by Stripe and never stored by us.
- OAuth providers (e.g., Google): name and email when you choose to sign in with them.
2. How We Use Information
- Operate, maintain, and improve the Platform.
- Create and manage your account and subscription.
- Process payments and prevent fraud.
- Display directory listings, reviews, and search results.
- Communicate with you about your account, security, and service updates.
- Analyze usage and improve performance and content.
- Comply with legal obligations and enforce our Terms.
3. Stripe Payment Processing
Payments are processed by Stripe, Inc. When you subscribe, your payment details are submitted directly to Stripe and are subject to Stripe's privacy policy (stripe.com/privacy). We receive only the information needed to manage your subscription (e.g., customer ID, plan, status). We do not store full card numbers, CVCs, or bank-account credentials.
4. Google Maps Integration
Provider profiles may embed maps and location features powered by Google Maps Platform. When a map loads, Google may collect information such as your IP address, approximate location, and interaction with the map, governed by Google's privacy policy (policies.google.com/privacy) and the Google Maps Additional Terms of Service. Use of embedded maps constitutes your acceptance of those terms.
5. Cookies and Tracking
We and our service providers use cookies and similar technologies for:
- Strictly necessary functions (authentication, session, security).
- Preferences (remembering settings such as theme).
- Analytics (understanding aggregate usage to improve the Platform).
You can control cookies through your browser settings. Disabling strictly necessary cookies may prevent parts of the Platform from working correctly.
6. How We Share Information
- Public listings and reviews are displayed publicly or to members per your tier and choices.
- Service providers who help us operate the Platform (hosting, payments, email, analytics) under contractual confidentiality obligations.
- Legal and safety disclosures when required by law, subpoena, or to protect rights, safety, or property.
- Business transfers in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information for monetary consideration.
7. Data Retention
We retain personal information for as long as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce agreements. Published reviews may remain on the Platform after account deletion in anonymized or attributed form unless removal is required by law.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9. Your Rights
Depending on where you live, you may have the right to:
- Access, correct, or update your information.
- Request deletion of your account and personal data ("right to be forgotten").
- Object to or restrict certain processing.
- Receive a portable copy of your data.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise any right, email privacy@guardianslighthouse.com. We will respond within the time required by applicable law.
10. Children
The Platform is intended for adults (parents, caregivers, and providers). It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. International Users
The Platform is operated from the United States. If you access it from outside the U.S., you consent to the transfer and processing of your information in the U.S., which may have different data-protection laws than your country.
12. Changes to This Policy
We may update this Policy. Material changes will be posted with a new "Last updated" date.